How long does it take until I receive my order?
It normally takes 1-3 working days to process your order, depending on the workload. After that, your product will be dispatched and you can expect to receive it within an estimated 4 to 7 working days. Total estimated delivery time is 5-10 business days
Can I track my parcel?
Yes, you can. You can track your order here: Track order
Can I return my order?
We have a 30-day return period during which the customer can return the parcel without giving a reason. This 30-day period begins upon receipt of the parcel. Please note that the return must be made within 30 days.
For more information, please go to this page
Which payment methods does Sienarae accept?
We accept the following payment methods: Visa, Maestro, MasterCard, Apple Pay, Shop Pay, American Express and Google Pay.
All payments are made in United States Dollar (USD).
I have not received an order confirmation, what should I do?
You will receive a confirmation e-mail immediately after placing your order. This e-mail contains your order number (consisting of at least 5 digits), a summary of your order and the delivery address.
It can happen that the confirmation e-mails end up in your junk or spam folder by mistake. Take the time to check these folders in your email account to see if the confirmation email is there.
If you've checked your spam folder, waited a bit and checked your email address but still haven't received your order confirmation, please contact our customer service team. Give them the details of your order, including your full name and order number, and they will help you confirm the status of your order and send back a confirmation email if necessary.
Contact Information
Any questions or just like to talk to us? Please don't hesitate to contact us via:
Shop Name: Vanuno
Address: 9 Bromley Rd, London, E10 7AD, United Kingdom
E-mail: info@vanuno.com
Phone: +447537131995
Contact form: Contact page
Customer Service Opening Hours (GMT+0 - London)
Monday - Friday: 09:00AM - 5:30PM
Saturday & Sunday: 10:00AM - 3:00PM
We strive to respond to all inquiries within 24 hours.
Thank you for choosing Vanuno.